Our Response to Covid-19
To Our AVI-8 Community,
As we all continue to adjust our daily lives during the COVID-19 situation, we want you to know that every decision we make in the coming days will, of course, put your health, and the health of all partners involve first. With that being said, we are making a number of adjustments to ensure that we can continue to meet our commitments to you as we fare through this situation together:
Following the Government and Public Health Authority guidelines, delivery of orders placed on our website may encounter delays in being completed at this time. Deliveries may take up to 7-10 business days as in some cases shipments may be held in customs or by the courier delivery hubs because of movement restrictions. We ask that you kindly bear with us while deliveries are underway and rest assure that we are diligently monitoring their statuses to ensure that they are delivered to you as soon as it is possible to do so.
Our authorized repair centers have taken the decision to temporarily close their workshop for the next two weeks. Repairs will resume services as soon as possible. If you require to have your watch serviced for repairs, please contact our Customer Support Team by clicking here and they will help provide further instructions to help you on this matter.
Last, but certainly not the least, the safety of our employees during this time is also a priority. We have asked our employees normally based in our corporate offices to work from home, including our Customer Support team. Like so many of our patrons and avid followers, they are now trying to balance their professional and personal responsibilities while continuing to support you when you need it. This may create longer response times than we want, but we remain committed to serve you as best we possibly can.
We will continue to do our very best to support you and hopefully bring some small comfort to your everyday. We hope that you and your love ones remains safe and we thank you for your extended patience and understanding.